Refund Policy

1. Digital Service Nature & General Principles

Doblly is a digital Software-as-a-Service (SaaS) platform that provides automated tools, server resources, and third-party integration capabilities immediately upon subscription activation. Because computational resources and software licenses are provisioned instantaneously, refund requests are evaluated according to the fair use criteria set forth below.

2. Refund Eligibility & Evaluation Criteria

We aim to ensure every customer has a positive experience. A refund may be considered and granted under the following circumstances:

• Verified Technical Failure: If a core platform functionality is demonstrably non-functional or experiences extended service unavailability, and our technical support team is unable to resolve or provide a viable workaround within a reasonable timeframe.
• Billing Errors or Duplicate Charges: If your payment method was erroneously billed more than once for the same billing cycle or an administrative error occurred during payment processing.
• Initial Evaluation Period: [Pending Client Confirmation: Initial purchase money-back guarantee window, e.g., 7-day or 14-day evaluation window from initial purchase date, OR strictly non-refundable once software accessed].

3. Non-Refundable Circumstances

Except where required by applicable consumer law, refunds will generally not be granted in the following cases:

• Failure to Cancel Prior to Renewal: Recurring subscription renewal charges incurred because a subscriber neglected to cancel auto-renewal before the renewal date. [Pending Client Confirmation: Policy on renewal charges, e.g., strict no-refund policy vs. 48-hour renewal grace period review].
• Lack of Use / Change of Mind: Accounts where the software was available and provisioned, but the user chose not to utilize the features, import products, or connect their stores.
• Terms Violation: Accounts suspended or terminated due to violations of our Terms of Use or abusive platform conduct.
• Third-Party Market Changes: Actions, rate limits, API modifications, or policies enforced independently by AliExpress, Shopify, or WooCommerce that fall outside Doblly’s direct control.
• Purchased AI Credits: Purchased standalone or add-on AI credits are non-refundable digital goods once allocated to your account.

4. How to Request a Refund

To submit a formal refund request, please complete the following steps:

1. Contact Doblly customer support via our Support Page or submit an email to our official billing team.
2. Provide your registered account email address, plan name, date of charge, and your PayPal Transaction ID / Order ID (as shown on your PayPal receipt).
3. Include a detailed explanation of the issue or rationale for your request. If reporting a technical defect, please provide screenshots or error descriptions to expedite review.

5. Review Turnaround & Refund Processing

Once your refund inquiry is submitted:

• Evaluation Timeline: Our support and billing team reviews refund requests within [Pending Client Confirmation: Evaluation response window, e.g., 2 to 3 business days].
• Payment Method: All approved refunds are credited back directly to the original payment method used during checkout (via PayPal). We cannot remit refunds to third parties, alternative accounts, or cash.
• Posting Timeline: Once issued in PayPal, the funds typically appear in your PayPal balance immediately, or within [Pending Client Confirmation: Bank posting timeline, e.g., 3 to 7 business days] if original payment was made via credit or debit card, depending on your card issuer’s processing schedule.

6. Dispute Resolution & Contact

Before opening a dispute with PayPal or your card provider, we encourage you to contact Doblly support directly. We are committed to fair resolution of genuine customer issues and will respond promptly to resolve billing concerns.