Subscription Cancellation Policy
Step-by-step instructions on canceling your recurring subscription, effective cancellation dates, and post-cancellation account access.
Policy Notice & Client Review State
This policy document outlines the operating terms and customer protections for the Doblly platform. Specific corporate identity parameters, formal refund evaluation periods, and dedicated telephone contacts are presented in structured draft form pending finalization by the merchant prior to formal PayPal approval review.
1. Right to Cancel Without Penalty
At Doblly, we value transparency and customer flexibility. Active subscribers have the right to cancel their subscription at any time. There are no cancellation fees, hidden penalties, or long-term lock-in commitments beyond your paid billing term.
2. How to Cancel Your Subscription
You can cancel your subscription at any time using either of the two convenient, self-service methods described below:
Method A: Cancel Directly Within Doblly Portal
- Log into your Doblly account at https://doblly.net/login.
- Navigate to your Account Dashboard and select Plans / Subscription.
- Locate your current active plan and toggle the Auto-renew switch to OFF, or click "Cancel Subscription".
- Confirm your cancellation choice on screen. You will receive an immediate on-screen confirmation indicating your auto-renewal has been disabled.
Method B: Cancel Directly Through PayPal
Because payments are managed through PayPal’s pre-approved recurring payments system, you can also cancel your recurring billing directly from your PayPal account at any time:
- Log into your PayPal account at paypal.com.
- Go to Settings (gear icon) at the top of the page.
- Click on the Payments tab.
- Select Manage Automatic Payments (or "Pre-approved payments").
- Find and select Doblly from the list of active merchants.
- Click Cancel and follow the on-screen prompts to confirm the termination of future automatic billings.
3. Timing of Cancellation & Cutoff Window
To prevent an upcoming billing cycle from being processed, cancellation should be initiated prior to the renewal date:
- Cutoff Window: [Pending Client Confirmation: e.g., We recommend canceling at least 24 to 48 hours prior to your scheduled renewal date to allow processor synchronization].
- Access Until Period Ends: When you cancel your subscription, your paid access remains active through the remainder of your currently paid billing cycle (up to your expiration date). Your account is not immediately cut off upon cancellation unless you explicitly request immediate termination.
- Subsequent Cycle: At the end of your billing cycle, your account automatically transitions to our Free tier. You will not be billed again unless you proactively choose to resubscribe.
4. Reactivating Your Subscription
If you change your mind prior to your subscription’s expiration date, you can easily turn Auto-renew back ON from your Plans dashboard in Doblly. If your subscription has already concluded, you may select any plan from the Pricing page to resume higher-tier features.
5. Store Data & Post-Cancellation Status
Following subscription cancellation:
- Your store integrations, product connections, and past history remain saved in your account under the Free plan tier.
- Features exceeding Free plan limits (such as automated daily synchronization above the Free threshold) will pause until a plan upgrade is completed.
- [Pending Client Confirmation: Account data retention timeframe before archival, e.g., 90 days after subscription expiration]
6. Assistance & Support Inquiries
If you encounter any difficulty canceling your plan through the automated self-service options above, you may contact our support team at Doblly Support. Please include your registered account email address so we can locate your billing profile promptly.
Questions Regarding This Policy?
If you have any questions, need clarification on subscription billing, or wish to manage your account status, our customer support team is available to assist you.