We offer a 30-day return policy for most items. Products must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, swimwear, underwear, and earrings are final sale unless defective. Simply contact our customer service team within 30 days of delivery with your order number and return reason. Our team will guide you through the return process.

If you encounter any issues with your order (wrong size, damaged items, quality concerns), please contact us within 48 hours of delivery. You can report issues through your account dashboard by selecting the order and clicking "Report Issue," or by contacting our customer service team via email, phone, or live chat. Having photos of the problematic items can help speed up the resolution process.

Once we receive and inspect your return, refunds are processed within 3-5 business days. However, the time it takes for the funds to appear in your account depends on your payment method and financial institution. Credit/debit card refunds typically take 5-10 business days, while PayPal refunds are usually faster, appearing within 1-3 business days. Store credit is applied immediately to your account and can be used right away.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer the option to pay in installments through Klarna and Afterpay for eligible purchases. Payment is processed securely at checkout, and we never store your full credit card information on our servers.

While you can place orders as a guest, creating an account offers several benefits: faster checkout, order history tracking, saved delivery addresses, wishlist functionality, and exclusive member-only discounts. Account creation is quick and only requires your email address and a password. You can also sign up using your Google or Facebook account for even faster registration.

Yes, we take payment security very seriously. Our website uses SSL encryption to protect your data during transmission. We are PCI DSS compliant, meaning we follow strict industry standards for handling payment information. We partner with trusted payment processors who handle the actual transaction, so your complete card details are never stored on our servers.